Returns & Refunds Policy

Last updated: June 28, 2024

At OzSuppliers, we stand by the quality of our products. While wholesale orders are typically considered final, we do offer limited returns and refunds in specific cases as outlined below.

🔁 Eligibility for Return

Returns are only accepted under the following conditions:

You received damaged, defective, or incorrect items
You notify us within 7 days of receiving your order
Items are unused, in original packaging, and in resellable condition

We do not accept returns for:

Change of mind
Incorrect selection of size, color, or variant (unless due to listing error)
Products listed as “final sale” or custom orders

💸 Refund Process

If your return is approved, we offer the following refund options:

Full or partial refund to your original payment method (Bank Transfer or PayPal)
Credit note to be used for future orders

Refunds are processed within 5–7 business days after we receive and inspect the returned items.

🔁 Exchange Policy

We do not offer direct product exchanges. If eligible, you may request a refund or credit and place a new order separately.

📦 Return Shipping

Return shipping costs are the buyer’s responsibility unless the return is due to our error (damaged, incorrect, or faulty items).
We recommend using a tracked courier service. We are not responsible for lost return parcels.

📩 To Request a Return

Please email us with your order number and issue details within 7 days of receiving the delivery:

📧 support@ozsuppliers.shop
We’ll respond within 24–48 hours with next steps.

❗ Important Notes

All returns must be authorized before sending any items back. Unauthorized returns may be refused.
We reserve the right to deny any return that does not meet our policy terms.
Refunds will not be issued for delays caused by shipping providers.