Frequently Asked Questions (FAQs)

Last updated: June 28, 2025

Here are the most common questions we get from resellers, store owners, and e-commerce sellers. If your question isn’t answered here, feel free to contact us.

❓ Who can buy from OzSuppliers?

We sell only to wholesale buyers, such as e-commerce sellers, dropshippers, retail store owners, and marketplace sellers (e.g., Amazon, eBay, Shopify). We do not sell single retail units to the public.

❓ Do you have a minimum order quantity (MOQ)?

MOQs vary by product. Some items are available in small bulk packs, while others require larger quantities. Submit a quote request for exact MOQ details.

❓ How do I place an order?

Browse products and choose the items you’re interested in.
Click “Request a Quote” and submit your details.
We’ll send you a final price including shipping.
Pay via bank transfer or PayPal.
Your order will be processed and shipped!

❓ Can I get a quote before placing an order?

Yes — we operate on a quote-first model. Every product must go through a quote request so we can confirm stock, final pricing, and delivery.

❓ How long does shipping take?

We dispatch most orders within 2–5 business days of payment. Delivery times vary based on your location:

Metro: 2–4 days
Regional: 4–7 days
Remote: 7–10+ days

❓ Do you ship outside Australia?

No, we only ship within Australia at this time.

❓ What are your payment methods?

We accept Bank Transfer (preferred) and PayPal. Payment details will be sent with your quote approval.

❓ What happens if a product is out of stock?

We’ll inform you if an item is unavailable and offer an alternative or refund.

❓ Can I return items?

We accept returns only if the item is damaged, defective, or incorrect. All claims must be made within 7 days of delivery. We do not accept returns for change of mind.

❓ Do you offer custom sourcing?

Yes. If you’re looking for a product not listed on our website, feel free to contact us. We may be able to source it for you based on demand and volume.